Hive Group LLC

IT Support Specialist

McLean, VA
Full Time
Experienced
Position Summary

The IT Support Specialist is a full-time, on-site (5 days/week) position located in McLean, VA, responsible for providing hands on technical support, conference room readiness, Google Workspace administration, hardware lifecycle management, and direct government client support.

This hybrid role includes billable responsibilities while also supporting internal corporate operations such as facilities coordination, onboarding/off-boarding, vendor communication, and occasional front desk coverage.

The position additionally supports company-wide IT, security, and compliance initiatives, including documentation efforts and alignment with CMMC and NIST 800-171 requirements.

Key Responsibilities:
  • Maintain daily onsite presence (8am–4pm preferred), with flexibility for earlier arrival when needed.
  • Prepare and support conference rooms, including:
    • Network and internet checks
    • Printing assistance
    • HDMI/USB-C connectivity
    • Setup and troubleshooting of Logitech Meetup, Google Meet hardware, and related AV devices
  • Coordinate and track GFE equipment shipments:
    • Ship Chromebooks and other devices
    • Receive, wipe, and reissue returned equipment
  • Deliver polished, professional customer service to all government personnel.
  • Submit weekly status updates and support additional client deliverables.
  • Ensure consistent on-site coverage in coordination with the Office Manager.
  • Serve as the primary in-office point of contact for all IT support needs.
  • Troubleshoot issues related to:
    • Windows and ChromeOS
    • MFA access
    • Printing and peripherals
    • User account access
  • Perform Google Workspace administrative tasks, including:
    • User provisioning and deprovisioning
    • Group membership management
    • Drive/Shared Drive access updates
    • Basic security alert review and escalation
  • Provide support for VPN, Wi-Fi, VLAN access, and endpoint health checks.
  • Maintain AV equipment, perform firmware updates, and assist with IT documentation.
  • Assist IT leadership with CMMC, NIST 800-171, and other internal security compliance efforts, including:
    • Collecting audit/assessment data
    • Updating systems documentation and asset inventories
    • Supporting technical implementation tasks
    • Reinforcing adherence to security processes (badging, device handling, workspace security)
  • Contribute to IT infrastructure upgrades, equipment rollouts, and long-term operational improvements.
  • Provide suggestions to strengthen the company’s technical and security posture.
  • Prepare laptops and Chromebooks for new hires (imaging, updates, security baselines, software installs).
  • Ship equipment to new hires and remote staff.
  • Maintain accurate device and asset inventory records.
  • Support equipment returns, device wipes, and asset reassignment coordination.
  • Provide front desk coverage when the Office Manager is unavailable.
  • Support facility operations, including:
    • Visitor and contractor badging
    • Vendor coordination
    • Workspace maintenance and organization
    • Ensuring a secure, professional, and well-maintained office environment
    • Assist with site readiness and facilities-related tracking activities.
  • Communicate with vendors to request license increases, renewals, and additional seats.
  • Assist with quoting and purchasing processes for hardware and software.

Required Qualifications:
  • Experience with Google Workspace administration.
  • Strong troubleshooting skills across Windows, ChromeOS, printers, conference room AV, and workstation setup.
  • Networking knowledge (IP addressing, VLANs, Wi-Fi).
  • Ability to learn new tools and platforms (NinjaOne, Sophos XDR, Fortinet, etc.).
  • Direct experience with conference room setups is highly desirable.
  • Excellent customer service and communication skills.
  • Ability to work independently with minimal supervision.
  • Strong prioritization, documentation, and follow-through.
  • Reliable daily on-site presence.
Preferred Experience:
  • Experience and exposure to NIST 800-171, CMMC, or related federal security/control frameworks (familiarity with security controls, documentation, or compliance processes is a plus).
  • Managing an IT Department.
  • Prior GovCon or government client support experience.

A Commitment to Equal Opportunity 

Hive Group is an Equal Employment Opportunity and Affirmative Action employer dedicated to fair and unbiased employment decisions. We do not discriminate based on race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws. Our hiring and promotion decisions are based exclusively on an individual’s qualifications and suitability for the role.   

Protecting Your Information

Stay vigilant against fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists. Hive Group will never request payment details or money during the application process. Official communications will only come from email addresses ending in @hive-llc.com or @applytojob.com — not from free email services like Gmail or messaging platforms such as WhatsApp.

If you receive suspicious messages requesting payment or personal information, please report them immediately to [email protected].
 
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